There is a reason customers groan when a chat window pops up. They have been burned too many times. They ask a simple question like "Where is my order?" and the bot responds with a menu of unrelated options. They rephrase. The bot asks for an order number they already provided. They escalate to a human and have to repeat everything. This is not a technology problem. It is a design ... https://ahex.co/ai-chatbot-development/