For comparison, a truly AI virtual agent differs from a simple chatbot as it understands the context, uses natural language processing (NLP), learns from every conversation, and adapts its tone and style. No guessing is allowed for customers, whether they talk to a machine or not; instead, they are given helpful, nearly ‘human-like,’ assistance at any time of the day or night. https://www.capanicus.com/blog/ai-virtual-agent-development/